Shipping policy

  1. Orders placed on working days will be packed and shipped within 1–3 business days. Orders submitted on weekends and statutory holidays will be shipped on the next working day. Pre-order items will be delivered according to the timeline marked on product detail pages.
  2. Estimated delivery period:
  • Domestic orders: 3–7 business days after dispatch
  • International cross-border orders: 15–35 days for standard shipping; 7–15 days for expedited dedicated line. Delivery may be delayed due to customs inspection and clearance.
  1. A tracking number will be synchronized to your order page after shipment for real-time logistics tracking. If there is no logistics update for more than 10 days, please contact customer service to assist with parcel tracing.
  2. The package is confirmed as successfully delivered once marked as signed by the courier. For lost parcels or damaged outer packaging during transit, please provide waybill and damage photos for verification, we will arrange reshipment or partial refund accordingly. No compensation will be offered for damage after signature confirmation.
  3. If parcels are detained or confiscated by local customs for violating import regulations, returns and refunds cannot be processed. Our team can only provide auxiliary materials for customs formalities and will not undertake economic compensation for the order.